About Business Performance Improvement Services Ltd

BPI Services provides companies around the globe with both cloud-based and face to face business performance improvement services that deliver unparalleled capabilities to drive their business. By putting our clients’ interests first and foremost we have become a trusted source for best practice implementation of business performance improvement tools, techniques and strategies.


BPI Services Ltd is located in Co. Cork, Ireland and offers a National and International Consultancy and Training service in Lean, Six Sigma and Business Performance Improvement. Established in 2006 as Lean Sigma Systems, we grew to incorporate BPI Consulting in 2009. In 2016 BPI Services was launched and incorporates all of the below offerings in one place.

Online Learning through our Mastering Series

The mastering series is a set of online learning modules which allow the user to understand the  “How” — as well as the “What” and “Why”  of business performance improvement. Each module is created to impart a careers worth of experience from business performance improvement experts so that the user can deploy the knowledge in their own organisation, for their own clients, for any department within their company or for their own self learning with a view to promotion or career change.

These online modules allow an individual to learn these techniques for themselves, at their own pace and at a greatly reduced cost compared to engaging with an external provider. Their function is to impart knowledge achieved by business performance experts who have utilised these techniques in a myriad of different sectors and provide you with this expertise so you are empowered, comfortable and confident to deliver the learning’s yourself.

As a Mastering Series client you can both learn and deliver training on a date of you and your company’s choosing, you can provide this service to your co-workers or clients without limitations, spread out over a timeline of your choosing.

By working through the different modules an individual can build their knowledge base and in so doing increase their employability or chances of promotion by learning key tools which will enable them to progress their career and open up new avenues which would otherwise not be possible.

Blended e-Learning

Our Blended e-Learning offering gives our clients the opportunity to utilise our e-learning mastering series in conjunction with our in company training and consultancy services. Contact us directly for more information.

Lean Sigma Systems In-Company Training and Consultancy

Through Lean Sigma Systems Ltd. we provide our clients with an unlimited range of face to face services covering all aspects of Business Performance Improvement. Please feel free to visit our testimonials page to see what our clients have to say about us.

BPI Services & Associates

susan clancy

Susan Clancy
Managing Director

Susan has extensive experience of Business Performance Improvement, Lean and Six Sigma across a myriad of sectors.

An Engineering and Science honours graduate from Cork Institute of Technology and Dublin City University, Susan is a certified IQF Master Black Belt, a certified Six Sigma Black Belt from Air Academy Associates and American Society for Quality as well as a certified Lean Practitioner from University of Limerick.

Since 2006, Susan has overseen the extensive growth of both Lean Sigma Systems and BPI Consulting culminating in the creation of BPI Services in 2016.

jerry daly

Jerry Daly

Jerry is a very enthusiastic and proactive individual, was a founding member of Lean Sigma Systems Ltd in 2006 and under his directorship the Company has achieved tremendous growth.

He formerly held supervisory and safety roles in both the electronics and pharmaceutical sectors for over 15 years.

To date his guidance has been instrumental in creating the three distinct strands of BPI Services incorporating our E-Learning Mastering Series, Blended E-Learning and In-Company Programmes. He is currently focused on expanding BPI Services through their global E-Learning offerings.

donal o'leary

Donal O’Leary
Associate Trainer & Consultant

Donal is the Managing Director of Metrology Systems & Services https://www.metrologysystems.ie.

He is a Registered and Certified Assessor with the Institute of Management U.K and a qualified ISO 9000 Auditor, he is also an Approved Assessor for the European Foundation for Quality Management Business Excellence Model. He has developed and presented both accredited and customized training programmes in Problem Solving,

Continuous Improvement, Calibration, Statistical Process Control and Quality Assurance to the pharmaceutical, chemical, food, medical devices and motor components industries since 1992. He is a certified ASQ Green Belt and an ASQ certified Black Belt.


“The techniques used by Susan are applicable to any industry and can quickly highlight simple, sustainable process improvements.”


“I have sought her advice on structure, strategy and people….We are now working toward a more self-reliant model with Susan’s help.”


“BPI were appointed as consultants…..Having the support, understanding and flexibility for the duration of our programme was excellent.”


“They have driven significant savings across our organisation and we have no hesitancy in recommending them.”

galway clinic

“BPI Services assisted us in creating our own cross functional, multi-disciplined team which could approach issues in a structured and efficient manner…so that we can deliver the best for service for our Patients”

Joe O’Donovan, CEO, Galway Clinic

“..in tune with the realities of our environment and able to deliver results.”


“Our interaction with BPI Services has been extremely positive, leading to bottom line cost savings, improved processes and better equipped personnel.”

Jerry Curtin, HR/Process Manager, Architectural & Metal Systems

“BPI Services helped us to identify our roadblocks early and to agree on a safe and efficient pathway to the optimum business processes.”

Our Featured Clients